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Support Center

Need help? Find answers to common questions or reach out directly.

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Have questions, feedback, or need help? Email us and we'll respond as soon as possible.

support@rotrail.net

Common Questions

Yes. RoTrail only accesses publicly available information on roblox.com, in compliance with Chrome's security policies. We don't access, collect, or store any private data, and no Roblox login is required.

All notifications and update logs are automatically deleted every 12 hours. We don't store historical activity data beyond this period to protect user privacy.

No. Core features work without any account. An optional Google login is only available for premium features and syncing across devices.

When "Background Checks" is enabled, RoTrail checks for updates approximately every minute. This ensures timely notifications without impacting performance.

The free version supports up to 2 profiles. Premium plans allow 5 (Plus) or unlimited (Pro) profiles. See pricing →

RoTrail detects when items are added to a user's public inventory, including hats, gear, accessories, clothing, and collectibles.

No. RoTrail is optimized for performance and runs efficiently in the background with minimal resource usage.

Premium unlocks more profile tracking, group alerts, advanced notifications, exclusive themes, and priority support. View all plans →